Terms and Conditions

1. General Terms and Conditions

1.1 Agreement and Acceptance: By accessing or using this Mutts & Mittens Active Dog Swim Application ("the App"), you agree to these Terms and Conditions. If you do not agree, you must not use the App.

1.2 Information About Us: The App is operated by Mutts & Mittens Pte Ltd, a company registered in Singapore. Our GST Registration Number is 200309323W.

2. Booking and Payment Terms

2.1 Bookings:

  • All swim sessions must be pre-booked via the App for all outlets.
  • Walk-ins are not allowed.
  • Booking confirmations will be sent via email. However, acceptance of a booking is subject to full payment.

2.2 Payments:

  • Payment must be made in full at the time of booking. Accepted payment methods include credit/debit cards.
  • All prices are exclusive of Goods and Services Tax (GST) and will be subject to the prevailing GST rate at the time of payment.

2.3 Credit Packages and E-Wallet:

  • Customers may purchase credit packages through promotional offers. Credits are stored in the E-Wallet and must be used before the expiry date indicated via validity period at the time of purchase.
  • Rescheduling will return credits to the E-Wallet based on our rescheduling policy.
  • Credits are non-transferable and non-refundable under all circumstances.

3. Rescheduling and Cancellation Policy

3.1 Cancellations and Refunds:

  • Cancellations and refunds are not allowed under any circumstances.

3.2 Rescheduling:

  • Prior to completing a purchase on the App, you will be informed in detail of our rescheduling policy. You must acknowledge and agree to this policy before proceeding with your booking.

3.3 Cancellation by Mutts & Mittens Active:

  • We reserve the right to cancel sessions due to unforeseen circumstances such as maintenance or emergencies. Affected bookings will be rescheduled via credits to your E-Wallet.

4. Customer Responsibilities

4.1 General Responsibilities:

  • Each dog must be accompanied by an adult (18 years or older) at all times.
  • Customers are responsible for their dog's behaviour and safety at all times.

4.2 Health Requirements:

  • Dogs must be healthy, free of communicable diseases, fleas, or ticks, and up-to-date on their core vaccinations or must have a positive titer test result, where test has been done within the last 12 months prior to booking date.
  • Female dogs in heat are not allowed in the facility.
  • Owners must ensure their dogs are clean before entering the facility.
  • Dogs displaying symptoms of illness, such as diarrhoea, vomiting, coughing, or open wounds, will not be permitted.

4.3 Scheduled Breeds:

  • Dogs of scheduled breeds (or their crosses) are permitted only through private bookings. Please contact the respective facility to make arrangements.

5. Conduct in the Facility

5.1 Behaviour:

  • Aggressive behaviour towards other dogs, guests, or staff will not be tolerated. Such behaviour may result in immediate removal without reschedule or refund.
  • Disruptive or unsafe behaviour by customers or their dogs will lead to termination of their session.

5.2 Supervision:

  • Dogs must remain under close supervision at all times. Leashes are required in non-pool areas.
  • Owners are responsible for injuries caused by inadequate supervision.

5.3 Facility Rules:

  • No food or drinks are allowed in the pool area.
  • Owners must diligently clean up after their dogs.
  • Smoking and alcohol consumption are strictly prohibited within the facility.

6. Liability and Waiver

6.1 Limitation of Liability:

  • Mutts & Mittens Pte Ltd is not liable for any injuries, illnesses, accidents, or damages that occur to guests, accompanying guests, or their dogs during or after the use of our facilities or services. This includes, but is not limited to:
    • Injuries caused by slips, falls, or other accidents within the facility premises.
    • Injuries sustained during swimming sessions, whether in or out of the pool.
    • Illnesses or health conditions that may develop after visiting the facility, including communicable diseases, parasitic infections, or allergic reactions.
    • Drowning or water-related accidents involving dogs or humans.
    • Any injuries caused by other dogs or interactions between dogs during the session.
  • Owners and guests acknowledge and accept full responsibility for supervising their dogs and ensuring their own safety while on the premises.
  • Mutts & Mittens Pte Ltd is not liable for any loss or damage to personal belongings, including but limited to:
    • Items left unattended at the facility.
    • Damage caused by dogs to personal property or vehicles parked on-site.
  • Mutts & Mittens Pte Ltd is not responsible for:
    • Behavioural issues or injuries resulting from unsupervised interactions between dogs.
    • Any adverse reactions to the water, pool chemicals, or grooming products used in the facility.
    • Transportation of dogs to or from the facility.
  • Participation in any activities or services at the facility is entirely at the owner's and guest's own risk. By using the facility, owners agree to indemnify and hold Mutts & Mittens Pte Ltd harmless from any claims, damages, or liabilities arising from their visit.

6.2 Force Majeure:

  • We are not responsible for delays or cancellations due to circumstances beyond our control, such as natural disasters, strikes, or government actions.

7. Pool and Maintenance

7.1 Pool Closures:

  • Pools may be closed for maintenance or emergencies. Affected customers will be notified and offered to reschedule their booking via credits given to their E-wallet.

7.2 Late Arrivals:

  • Sessions will end at the originally scheduled time, even if customers arrive late.

8. Events

8.1 Event Bookings:

  • The App provides a category for events. Each event may have specific terms outlined within the product page, which participants are required to review and accept prior to booking.
  • Mutts & Mittens Pte Ltd ("the Company") acts solely as a facilitator for events organised by external persons, vendors, or companies ("Event Organisers"). The Company does not guarantee or assume any responsibility for the quality, safety, or outcomes of such events.
  • Event details, including descriptions, schedules, and fees, are provided directly by the Event Organisers. The Company is not liable for any inaccuracies or changes in event details. Participants are advised to confirm event-specific details with the Event Organiser.

8.2 Third-Party Liability:

  • In the case of events organised in partnership with external persons, vendors, or companies, the Company is not liable for any injuries, damages, or losses incurred during or as a result of participating in events, whether caused by negligence, misconduct, or unforeseen circumstances.
  • By booking or attending an event, participants agree to release the Company from any claims, liabilities, or damages arising from the event, including those resulting from the actions or omissions of the Event Organiser

8.3 Indemnification

  • Event Organisers and customers attending events within our facilities agree to indemnify, defend, and hold harmless Mutts & Mittens Pte Ltd and its affiliates, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising from the event, including but not limited to participant claims, third-party disputes, or regulatory violations.

8.4 Participant Acknowledgment

  • By registering for or participating in an event, participants acknowledge that they have reviewed and understood the terms specific to the event and accept all associated risks. The Company recommends that participants exercise caution and make their own independent judgment regarding participation.

8.5 Disclaimer of Warranties

  • The Company provides the platform for event bookings "as is" and disclaims all warranties, express or implied, regarding the events, including but not limited to the suitability, quality, or safety of any event.

8.6 Dispute Resolution

  • Any disputes arising from an event, including disputes between participants and Event Organisers, must be resolved directly between the parties involved. The Company will not mediate or be held liable for any such disputes.

9. Health & Vaccination Policies

9.1 Vaccination Requirements

  • All dogs must have up-to-date core vaccinations, including:
    • Canine Distemper Virus (CDV)
    • Canine Adenovirus (CAV)
    • Canine Parvovirus (CPV)
  • These core vaccinations must be valid and not overdue for re-vaccination, as indicated in the dog's vaccination record.

9.2 Recommended Non-Core Vaccinations

  • The following non-core vaccinations are highly recommended to ensure the safety and well-being of all dogs:
    • Leptospirosis
    • Canine Infectious Respiratory Disease Complex (CIRDC, a.k.a. kennel cough)
    • Canine Coronavirus
    • Rabies (if required by local regulations)
  • Owners are encouraged to consult their veterinarian to assess the need for these vaccinations based on their dog's lifestyle, exposure risks, and participation in activities such as swimming in shared facilities.

9.3 Acknowledgment and Responsibility

  • During the booking process, owners must confirm the validity of their dog's vaccination status and ensure compliance with all required core vaccinations.
  • By booking a session, owners acknowledge that Mutts & Mittens Pte Ltd cannot be held liable for any illness or health complications resulting from the lack of required or recommended vaccinations.

11. Miscellaneous

11.1 Notifications

  • All communications, including swim slot cancellations and pool closures, will be conducted via email or WhatsApp.

11.2 Amendments

  • Mutts & Mittens Pte Ltd reserves the right to modify these Terms and Conditions at any time.

12. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by and construed in accordance with the laws of Singapore.
  • Any disputes, claims, or controversies arising out of or relating to these Terms and Conditions shall be resolved under the jurisdiction of Singapore courts.